Privacy Policy


Last changed: 15.02.2017

Introduction

Our business depends on your trusting us. In order to earn your trust, we have designed our technology systems in a way that we can make sure that your data privacy is at no point endangered and that all processes follow strict privacy-by-design rules.

Our privacy policy is valid for all services we as Mobillity Ltd. perform. This includes, amongst others, any interaction with our website or our social media presence or the usage of our Facebook Messenger bot.

Collection of personal data

In order to perform our services, we need access to several items of personal information. These include, amongst others, name, e-mail address, address, telephone number, provider data, etc.

We collect such information either through the interaction on our website or via other media such as our chat-bot.

If you submit personal information to us in any way, we take this as confirmation that you seek to use our services.

Sharing of personal data

We will never share your data with third parties such as energy providers without your explicit consent.

This exchange of data is necessary in order to allow us to perform our services, however we will only do so if we have your explicit consent.

We do not sell your information to any third party and don’t use it for third-party, external marketing purposes.

Security of your personal data

Data security is at the core of our business.

We have designed all our processes with privacy-by-design in mind. This means that all procedures & processes are planned & designed putting the utmost focus on data protection. If we receive any information from you, we will use it according to our secure procedures. This includes, amongst others:

  • Encryption of your personal information
  • In case you opt-in, we use a trusted third-party provider for the access of your bank data: SaltEdge. We have put in place an agreement with our third-party provider SaltEdge Inc. which assures that they have all necessary measures in place to protect & safeguard your data.

SaltEdge’s security details can be accessed via the following link.

Access to your personal data

Per law, you have the right to request a copy of the personal data Mobillity Ltd. holds about you. In case you would like to know which personal data we hold about you or in case of any other questions or concerns regarding your personal data, please contact us at dataprivacy@moBILLity.co.

Per law, we have the right, but not the obligation, to request a fee of up to £10 from you to provide you with access to your personal data.

If you wish to terminate your account with us, we are required to promptly & securely delete all of your personal data. Nevertheless, we have the right ro retain any data with regards to outstanding payments until the final payment.

Our cookies policy

We might additionally collect information about you automatically in case you visit our website or if you access our bots through the placement of cookies and/or web beacons.

We put small files (known as 'cookies') onto your computer to collect information about how you browse the site. Cookies are used to measure how you use our website and chat bots so that they can be updated and improved based on your needs.

Changes to our privacy or cookies policy

Data privacy is at the core of operations.

As such we will notify you of any changes to our privacy policy no matter how insignificant they might be. Any changes will be published on our website, or communicated via email.